ORDER & REFUND POLICY

All purchases made through Web Vault are final once an order has entered fulfillment.

Because our inventory is stocked in limited quantities and orders are prepared specifically for shipment, we generally do not accept returns, exchanges, or cancellations for change of mind, sizing preference, color preference, or similar reasons.

Nothing in this policy limits any rights you may have under applicable law or the rules of your payment provider.

Before an order leaves our possession, Web Vault may document the condition and contents of the shipment using photographs, video, packing records, shipping-label information, or other fulfillment evidence.

This documentation helps us verify:

• the correct products were packed;
• the condition of the products before shipment;
• the package was properly prepared;
• the correct shipping label was used; and
• the package was transferred to the carrier.

Customers are not required to approve a confirmation video before every shipment unless Web Vault specifically contacts them because an order requires clarification.

This allows us to fulfill orders quickly while maintaining documentation for both the customer and Web Vault.

If you need to correct your shipping information or request a change to an order, contact us as soon as possible after placing the order.

We may be able to make changes before fulfillment begins.

Once an order has been:

• packed;
• labeled;
• handed to the carrier; or
• otherwise entered the shipping process;

it can no longer be cancelled or modified.

Submitting a cancellation request does not guarantee that the order can be stopped.

Web Vault ships stocked orders to customers within the United States.

Our advertised 2–5 day shipping timeframe is an estimate, not a guaranteed delivery date.

Actual delivery times may vary depending on:

• destination;
• carrier operations;
• weather;
• holidays;
• address issues; or
• other circumstances outside our control.

Once your order ships, available tracking information will be provided through Web Vault.

Customers are responsible for providing a complete and accurate shipping address during checkout.

If your package arrives with:

• the wrong product;
• missing merchandise;
• significant shipping damage; or
• another fulfillment issue;

contact Web Vault promptly after delivery.

We recommend contacting us within 48 hours of delivery whenever possible.

Please provide:

• your order number;
• clear photographs of the shipping package;
• photographs of the products received; and
• any relevant unboxing video or other evidence available.

We will compare your claim with our fulfillment records, packing documentation, tracking information, and other available evidence.

If Web Vault confirms that an order was incorrectly fulfilled or arrived with a qualifying issue, we may provide an appropriate resolution such as:

• replacement merchandise;
• store credit; or
• another remedy appropriate to the circumstances.

A refund may also be provided where required by applicable law, payment-provider requirements, or where Web Vault determines that a refund is the appropriate resolution.

Customers should review all available:

• product descriptions;
• photos;
• specifications;
• sizes;
• colors; and
• other product information

before completing checkout.

Minor differences caused by lighting, photography, screen settings, manufacturing variation, packaging, or other reasonable differences may not qualify as a damaged or incorrect product.

However, a product that is materially different from what was ordered will be reviewed under the damaged/incorrect-order process above.

If tracking indicates that a package has not been delivered and appears lost in transit, contact Web Vault.

We may work with the shipping carrier to investigate the shipment.

Do not assume that a carrier delay automatically means the package has been lost.

If the carrier confirms loss or Web Vault otherwise determines that a shipment was lost before successful delivery, the resolution will depend on:

• the circumstances of the shipment;
• applicable carrier coverage;
• any package-protection coverage purchased;
• payment-provider requirements; and
• applicable law.

If tracking shows Delivered but you cannot locate the package, first check:

• around the delivery location;
• with household members;
• neighbors where appropriate;
• parcel lockers;
• front desk or mailroom staff; and
• the shipping carrier.

Then contact Web Vault if the package still cannot be located.

A carrier delivery scan will be considered as part of our investigation, but claims will be evaluated based on the available evidence rather than automatically rejected solely because a package received a delivered scan.

If Package Protection is offered during checkout and you choose to purchase it, qualifying shipping claims will also be handled according to the Package Protection terms shown at checkout.

Package Protection does not cover:

• incorrect addresses supplied by the customer;
• fraudulent claims;
• intentional damage; or
• circumstances specifically excluded by the applicable protection terms.

If Package Protection is optional, customers must be clearly shown the price and terms before purchasing it.

Web Vault does not generally accept returns or exchanges because:

• you changed your mind;
• the item does not match your personal preference;
• you selected the wrong size;
• you selected the wrong color or variation;
• you no longer want the product; or
• you found the product elsewhere at a different price.

Please carefully review your order before completing checkout.

All Web Vault payments are processed directly through the website using the payment methods offered during checkout.

Web Vault currently supports:

• Stripe-powered card payments; and
• PayPal.

Web Vault will never require customers to send payment through WhatsApp as part of the normal website checkout process.

If you believe there is a problem with an order, please contact Web Vault before opening a payment dispute whenever reasonably possible.

This gives us an opportunity to:

• review your order;
• inspect fulfillment evidence;
• check tracking information; and
• attempt to resolve the issue directly.

Contacting Web Vault first does not remove or waive any rights available to you under:

• Stripe;
• PayPal;
• your card issuer;
• applicable consumer-protection laws; or
• other applicable rules.

Web Vault may submit relevant evidence when responding to a payment dispute, including:

• checkout records;
• customer communications;
• order details;
• packing photographs or videos;
• shipping labels;
• carrier acceptance records;
• tracking history; and
• delivery confirmation.

Accounts associated with repeated fraudulent or demonstrably bad-faith activity may be restricted from placing future orders where legally permitted.

Web Vault reserves the right to review, hold, or cancel orders that trigger legitimate fraud or payment-security concerns.

Examples may include:

• failed payment verification;
• unusual transaction activity;
• conflicting shipping information;
• payment-provider fraud warnings; or
• other substantial indicators of unauthorized activity.

If an order is cancelled by Web Vault before fulfillment because payment cannot safely be accepted, any captured payment will be handled according to the applicable payment processor's procedures.

If a shipment is returned because of:

• an incorrect or incomplete address supplied by the customer;
• refusal of delivery;
• repeated failed delivery attempts; or
• another customer-caused delivery issue;

contact Web Vault.

Additional shipping charges may apply if reshipment is requested.

Any resolution will depend on the circumstances of the returned shipment and applicable law.

For order problems, shipping questions, or claims, contact:

[YOUR SUPPORT EMAIL]

Please include your Web Vault order number and any relevant photographs, videos, or other evidence.

We aim to respond to support requests within approximately 3 business days.